We are seeking a talented and detail-oriented Billing Analyst to join a dynamic team in the heart of Downtown Toronto. If you have a strong background in accounts receivable (AR) and billing, and possess an analytical mindset with excellent communication skills, this role could be the perfect fit for you. As a Billing Analyst, you will play a key role in ensuring accurate billing processes, customer satisfaction, and effective resolution of billing discrepancies. This is an exciting opportunity to advance your career in the finance and billing sector while working with a professional team in a well-established organization.

Job Opportunity: Billing Analyst in Downtown Toronto

We are seeking a talented and detail-oriented Billing Analyst to join a dynamic team in the heart of Downtown Toronto. If you have a strong background in accounts receivable (AR) and billing, and possess an analytical mindset with excellent communication skills, this role could be the perfect fit for you. As a Billing Analyst, you will play a key role in ensuring accurate billing processes, customer satisfaction, and effective resolution of billing discrepancies. This is an exciting opportunity to advance your career in the finance and billing sector while working with a professional team in a well-established organization.

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Position Overview: Billing Analyst

Location: Downtown Toronto
Position Type: 1-year contract with high potential for extension or permanent placement
Pay Rate: Competitive hourly rate of $30 per hour
Benefits: Optional benefits plan through Securian, including health, dental, and life insurance, plus access to Udemy for free online professional training.

As a Billing Analyst, your primary responsibility will be to manage and maintain accurate billing records, perform detailed audits, resolve discrepancies, and ensure that billing is compliant with contractual agreements and regulatory standards. Your role will directly contribute to the efficiency and effectiveness of the billing department while enhancing customer satisfaction through timely support and clear communication.

Key Responsibilities of a Billing Analyst

In this Billing Analyst role, you will be entrusted with a variety of tasks that require a keen eye for detail and strong problem-solving skills. Below are the main responsibilities you will be expected to undertake:

1. Managing Billing Data and Records

As a Billing Analyst, you will be responsible for overseeing billing data and records. Your tasks will include ensuring that all billing entries are accurate, up-to-date, and compliant with contractual agreements. Maintaining organized and thorough records will be critical in ensuring billing accuracy and minimizing errors.

2. Audits and Reconciliation

You will conduct regular audits and reconciliations of billing data to identify any discrepancies or irregularities. By performing these audits, you will help maintain the integrity of the billing system and ensure that all billing activities are aligned with industry standards and client agreements. Your attention to detail will be essential in catching any issues early and implementing corrective actions promptly.

3. Billing Software and Invoice Generation

In your role as a Billing Analyst, you will use billing software and systems to generate accurate invoices for customers based on their energy consumption or other contractual terms. Your familiarity with various billing tools and systems will help ensure that all invoices are prepared and sent on time.

4. Customer Support and Dispute Resolution

Providing excellent customer support is key in this position. You will address customer inquiries, billing disputes, and adjustments with professionalism and efficiency. As a Billing Analyst, you will serve as a point of contact for customers to resolve issues related to their bills, ensuring high levels of customer satisfaction and timely resolutions.

5. Collaboration with Internal Teams

You will work closely with other departments, including customer service, operations, and finance teams. By collaborating across functions, you will help streamline billing processes, resolve any issues, and ensure that the billing department operates smoothly and efficiently.

6. Monitoring and Analyzing Billing Performance

A critical responsibility of the Billing Analyst is to monitor key performance indicators (KPIs) and metrics related to billing performance. This will include analyzing billing trends and identifying areas where the process can be optimized. Your ability to assess data and make strategic recommendations will contribute to the overall efficiency and effectiveness of the billing system.

7. Regulatory Compliance

In this role, you will also need to ensure compliance with industry standards and regulations governing billing practices, tariffs, and energy billing disclosures. Staying informed about industry regulations and best practices will help you maintain a compliant and up-to-date billing system.

8. Reporting and Analysis

As a Billing Analyst, you will generate regular reports that provide insights into billing data, trends, and performance metrics. These reports will support decision-making processes and inform strategic planning initiatives. Your analytical skills will be key in interpreting data to provide valuable feedback to management.

9. Participation in Cross-Functional Projects

You will have the opportunity to participate in cross-functional projects aimed at enhancing the accuracy, efficiency, and overall customer experience in billing processes. These projects could involve process improvements, system upgrades, or the implementation of new technologies related to billing.

10. Staying Current on Industry Developments

To be successful in this role, you will need to stay informed about developments in the energy industry, including changes in regulations, technologies, and best practices related to billing. This knowledge will help you adapt to industry changes and maintain a high level of professionalism in your work.

Qualifications and Skills Required for Billing Analyst

To be considered for this Billing Analyst role, the following qualifications and skills are essential:

1. Education and Experience

A post-secondary education in a relevant field (such as finance, accounting, or business) is required. You should have a minimum of 2-3 years of experience working in billing or accounts receivable, with a strong understanding of billing processes and systems.

2. Proficiency in Billing Software and ERP Systems

Experience with billing software and large ERP systems, such as SAP, will be highly beneficial in this role. You should be comfortable using these tools to manage billing data, generate invoices, and perform audits.

3. Strong Excel Skills

Proficiency in MS Excel is essential for the Billing Analyst role. You will be required to analyze data, track billing trends, and generate reports using Excel. Advanced knowledge of Excel functions, such as VLOOKUP, pivot tables, and data analysis, is preferred.

4. Attention to Detail

As a Billing Analyst, your ability to spot discrepancies and errors in billing records will be crucial. A keen eye for detail and a methodical approach to reviewing and verifying data are essential to ensuring the accuracy of billing.

5. Communication Skills

Excellent verbal and written communication skills are necessary to resolve customer inquiries and disputes. As a Billing Analyst, you will be expected to communicate clearly and professionally with both internal teams and customers.

6. Problem-Solving Abilities

You will need strong analytical and problem-solving skills to identify billing discrepancies, perform audits, and suggest corrective actions. Your ability to find solutions and implement improvements will contribute to the overall success of the billing department.

Benefits of Working as a Billing Analyst

Working as a Billing Analyst in Downtown Toronto offers several benefits, including:

• A competitive pay rate of $30 per hour.
• A one-year contract with the potential for extension or permanent placement.
• Access to a benefits plan covering health, dental, and life insurance.
• Free online professional development through Udemy.
• A central, easily accessible location via TTC.

How to Apply

If you are an experienced Billing Analyst looking for an exciting opportunity in Downtown Toronto, please send your resume to harika.bodepu@randstad.ca today. This is a great chance to join a professional team and take your career to the next level.

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