Are you an experienced customer service professional looking for a remote job to further your career? Do you have a passion for helping people by resolving inquiries and troubleshooting issues? Are you skilled at multitasking and managing multiple tasks at once? If you answer “yes,” then this is an exciting opportunity for you!We are searching for a Client Service Consultant to work on a contract basis for our client, a well-known educational and regulatory government association in Ontario. This role offers a chance to start 2025 with a new professional opportunity that could significantly impact your career.

Client Service Consultant Job Opportunity: A Rewarding Remote Role with a Leading Educational and Regulatory Government Association

Are you an experienced customer service professional looking for a remote job to further your career? Do you have a passion for helping people by resolving inquiries and troubleshooting issues? Are you skilled at multitasking and managing multiple tasks at once? If you answer “yes,” then this is an exciting opportunity for you!

We are searching for a Client Service Consultant to work on a contract basis for our client, a well-known educational and regulatory government association in Ontario. This role offers a chance to start 2025 with a new professional opportunity that could significantly impact your career.

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Job Overview

• Position: Client Service Consultant
• Contract Duration: 3-month contract with the possibility of extension or permanency
• Shift Hours: Monday to Friday, 8:30 AM – 4:30 PM or 9:00 AM – 5:00 PM EST
• Salary: $18.90 per hour, paid weekly
• Location: Remote (Must reside in Ontario)
• Industry: Service
• Start Date: January 6th or 13th, 2025

Advantages of the Client Service Consultant Role

This Client Service Consultant position offers numerous benefits, making it an attractive opportunity for anyone looking to grow in the customer service field while maintaining a healthy work-life balance. Here are the key advantages:

• Remote Work Opportunity: Enjoy the flexibility of working from the comfort of your own home, saving on commuting time and costs.
• Competitive Salary: Earn $18.90 per hour, with weekly pay to ensure your financial stability.
• Work-Life Balance: This position follows a standard workday from 9:00 AM to 5:00 PM or 8:30 AM to 4:30 PM EST, with no evening or weekend shifts required.
• Comprehensive Training: Receive excellent onboarding and client service training, including how to handle de-escalation of calls effectively.
• Collaborative Culture: Be part of an organization that values investment in its employees, offering a supportive environment that promotes collaboration and professional development.
• Potential for Extension or Permanency: The contract offers the possibility to extend or transition into a permanent position based on performance and business needs.

Responsibilities of the Client Service Consultant

As a Client Service Consultant, your day-to-day tasks will revolve around providing exceptional customer service to members of the association. Your key responsibilities will include:

• Handling Inbound Inquiries: Answering calls and inquiries from members of the association, particularly regarding registration, certifications, and payments for membership. You will be the first point of contact for many members, so providing clear and professional support is crucial.
• Managing Certifications and Membership Inquiries: Providing information and assistance related to various membership matters, ensuring members receive timely responses. This will mostly involve phone calls, but there may also be occasional email communication.
• Logging Member Information: Ensuring that all member information is recorded accurately and efficiently within the system. This includes logging details related to memberships, certifications, and payment statuses.
• Multitasking: Balancing multiple tasks, such as handling calls, updating member records, and managing inquiries through the system. Strong multitasking abilities are essential for success in this role.
• Collaboration Across Teams: Working alongside stakeholders, partners, and colleagues in other departments to ensure seamless communication and service delivery to members. Effective teamwork will be critical in managing complex inquiries and improving the overall member experience.

Qualifications for the Client Service Consultant Role

To be considered for the Client Service Consultant position, you should possess the following qualifications:

Must-Have Skills and Experience

1. 1+ Year of Call Centre Experience: Prior experience in a call centre or customer service environment is essential. You should be comfortable handling high volumes of calls and managing multiple inquiries at once.
2. Excellent Communication Skills: Both oral and written communication must be clear, concise, and professional. As a Client Service Consultant, you will be representing the company and interacting with members, so strong communication skills are a must.
3. Ability to Work in a Fast-Paced Environment: The role requires someone who can thrive under pressure while maintaining accuracy and providing excellent service. The fast-paced environment means you must be adaptable and able to keep up with changing priorities.
4. Strong Typing and Keyboarding Skills: Proficiency in typing and using computer systems is important to efficiently log and manage member inquiries.
5. Reliable Internet and Home Office Space: You must have access to a stable and reliable Wi-Fi connection for remote work, along with a designated home office space free from distractions to ensure productivity.
6. Self-Motivation and Team Orientation: While working remotely, you must be self-driven and motivated to perform your job with minimal supervision. However, you will also need to work collaboratively with other team members and departments to ensure the best outcomes for members.

Nice-to-Have Skills

1. Bilingual Abilities: While not mandatory, being bilingual (English/French) is an added advantage, particularly when interacting with diverse member groups.
2. Experience in the Service Industry: Previous experience in service industries or with educational or regulatory government associations can be beneficial but is not required.

Why This Role is Ideal for You

If you are passionate about customer service and looking for a Client Service Consultant role that allows you to grow professionally, this position is perfect for you. The combination of remote work, flexible hours, and the potential for extension or permanent placement makes it an attractive opportunity for those who want to balance their professional goals with a rewarding personal life.

Working as a Client Service Consultant with this esteemed organization provides not only a paycheck but the opportunity to contribute meaningfully to an industry that impacts many individuals in Ontario. Your role will make a direct difference in improving customer satisfaction and helping resolve issues for members in a timely and professional manner.

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