Explore Jobs in the United Kingdom for the Head of eCommerce at Pets at Home. Lead eCommerce strategy, maximize sales and create customer-centric experiences in the retail industry.

Jobs in United Kingdom – Head of eCommerce at Pets at Home

Job Overview

Position: Head of eCommerce
Location: Hybrid working model with 2 days based in Handforth, Greater Manchester, SK9 3RN
Category: Retail / eCommerce / Leadership
Contract Type: Permanent, Full-time (39 hours per week)

Pets at Home is seeking a visionary Head of eCommerce to lead and drive growth in the digital space. In this key leadership role, you will spearhead the online channel, manage a dynamic team, and create exceptional customer experiences while delivering profitable outcomes. If you have a strategic mindset and a passion for eCommerce, this role is your chance to make a significant impact.

Check Out This Job: Senior App Developer Jobs in Handforth UK

Key Responsibilities

Leading eCommerce Strategy

• Develop & Execute: Shape and implement a growth-focused eCommerce strategy that ensures the success of online retail, veterinary services, and grooming services, with a primary focus on retail.
• Market Leadership: Stay ahead of market trends, emerging technologies, and customer behaviors, identifying new opportunities for business growth and innovation.

Maximizing Sales & Profit

• Sales Planning & Reporting: Take ownership of trade planning and performance reporting, ensuring the eCommerce channel remains on track with sales targets. Drive corrective actions when needed to meet profit and sales objectives.

Cross-Functional Collaboration

• Team Coordination: Work closely with teams across marketing, logistics, and supply chain to optimize availability, fulfillment, and customer service, ensuring a seamless omnichannel experience.

Customer-Centric Focus

• Optimizing Customer Journeys: Continuously enhance the customer experience by ensuring smooth, engaging, and seamless online interactions, driving conversion rates and customer retention.

Operational Excellence

• Day-to-Day Operations: Collaborate with digital operations teams to ensure smooth daily operations, improving customer satisfaction and commercial outcomes in the eCommerce channel.

Content & Campaign Leadership

• Content Strategy: Oversee content development and campaign planning, ensuring optimal messaging, user engagement, and alignment with brand goals across various platforms.

Empowering & Developing Teams

• Team Leadership: Build, mentor, and inspire a high-performing team. Foster a culture of growth, ownership, and collaboration, empowering the team to meet ambitious goals.

What We’re Looking For

Essential Skills & Experience

• Extensive eCommerce Experience: Over 10 years of experience in eCommerce leadership, particularly at the Head of level within a large retail business.
• Strategic Vision & Leadership: A proven track record in developing and executing strategic growth initiatives in a fast-paced, competitive retail environment.
• People Leadership: Strong leadership experience, with a passion for guiding and developing cross-functional teams.
• Collaborative Approach: Ability to work effectively across various departments, driving alignment and engagement to achieve shared goals.
• Results-Oriented: A strong focus on delivering measurable results, with excellent commercial acumen and performance-driven objectives.
• Innovation & Adaptability: Comfortable with change and pushing the boundaries of platform capabilities to enhance competitiveness in the market.

Why Join Pets at Home?

• Growth & Innovation: Be part of a dynamic team driving the future of eCommerce in the pet care industry.
• Leadership Opportunities: Lead impactful projects and shape the customer experience and business growth.
• Collaborative Culture: Enjoy a supportive and empowering work environment, where your contributions are valued and your career growth is encouraged.
• Ongoing Development: Benefit from continuous personal and professional development opportunities.

Ready to Lead the Charge?

If you are an experienced and strategic leader with a passion for eCommerce and innovation, we’d love to hear from you! Apply now and take the next step in shaping the future of retail with Pets at Home.

Vacant Positions