Join M&S as a Hospitality Team Manager in Southampton, Fareham, or Hedge End. Lead teams, deliver exceptional service, and drive success in a dynamic retail environment.

Jobs in United Kingdom: Hospitality Team Manager – Hedge End

Job Overview

Position: Hospitality Team Manager
Location: Southampton, Fareham, Hedge End
Contract Type: Permanent
Position Type: Full-Time
Salary: Competitive + Benefits
Company: Marks & Spencer (M&S)
Category: Hospitality Leadership

About the Role

Marks & Spencer (M&S) is seeking a passionate and experienced Hospitality Team Manager to join our team in the Southampton area. In this role, you’ll lead and inspire colleagues, drive operational excellence, and deliver exceptional customer service. If you’re looking for a role where you can make a tangible impact, this is the perfect opportunity!

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Key Responsibilities

1. Leadership and Team Development

• Cultivate a positive and motivated team environment.
• Provide coaching and mentorship to colleagues, helping them achieve their potential.
• Build internal talent pipelines to support future growth.
• Lead by example, setting clear expectations and celebrating team achievements.

2. Delivering Customer Excellence

• Foster a customer-first culture within the team.
• Actively seek customer feedback to drive service improvements.
• Ensure every customer has an outstanding experience in a fast-paced environment.

3. Operational and Commercial Management

• Use data-driven insights to make informed decisions.
• Implement strategies to improve store operations and customer satisfaction.
• Ensure compliance with safety and legal requirements.
• Collaborate with various departments to ensure seamless service delivery.

4. Flexibility and Innovation

• Adapt to work across various departments, gaining comprehensive business knowledge.
• Embrace new technologies and encourage team adoption of digital tools.
• Lead the team through change with a growth-oriented mindset.

Ideal Candidate Profile

Skills and Qualifications

• Proven leadership experience in hospitality, retail, or a similar fast-paced environment.
• Strong digital skills and familiarity with operational systems.
• Exceptional communication and conflict-resolution abilities.
• Ability to prioritize tasks effectively while maintaining high-quality standards.

Experience

• Demonstrated success in team leadership and customer service.
• Experience in leveraging data for decision-making.
• Adaptability and resilience in handling change.

What’s in It for You?

At M&S, we believe in rewarding talent and dedication. As a valued member of our team, you’ll enjoy:

• Exclusive Discounts: 20% off M&S products for you and a household member.
• Flexible Work Options: Discuss part-time or job-share arrangements to suit your lifestyle.
• Career Development: Tailored induction and training programs to advance your career.
• Comprehensive Wellbeing Support: Access to a 24/7 virtual GP, mental health resources, and financial perks.
• Family Support Policies: Industry-leading parental, adoption, and neonatal policies.
• Volunteer Opportunities: A dedicated day to support causes you’re passionate about.

About the Team

As a Hospitality Team Manager, you’ll play a crucial role in driving the success of the Southampton area stores. Join a team that values collaboration, innovation, and delivering outstanding customer experiences.

Selection Process

1. Application Submission: Apply online with your updated CV.
2. Initial Screening: Participate in a brief phone interview.
3. Assessment Stage: Engage in virtual or in-person interviews to showcase your skills.
4. Final Decision: Successful candidates will receive an offer to join the M&S family.

Life at Marks & Spencer

At M&S, we’re on a mission to redefine retail. We’re combining tradition with innovation to create a dynamic, inclusive, and forward-thinking workplace. Join us and become part of a brand that’s shaping the future of retail.

Next Steps

If you’re ready to embark on a fulfilling career journey as a Hospitality Team Manager, apply today and take the first step towards an exciting future with M&S.

Acknowledgment & Diversity

Marks & Spencer is dedicated to fostering an inclusive environment where everyone feels valued and supported. We welcome applications from all backgrounds and provide reasonable adjustments during the recruitment process to ensure equal opportunities for everyone.

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