Explore Jobs In Germany as a Manager Customer Service at Goethe-Institut in Berlin. Lead customer support, handle examinations, and enjoy competitive benefits, including flexible working hours and health services.

Manager Customer Service – Jobs In Germany, Berlin | Goethe-Institut

Position Overview

Position: Manager Customer Service
Location: Berlin, Germany
Salary: Up to E8 TVöD Bund
Start Date: February 1, 2025
Employment Type: Full-time, 29.25 hours/week, limited until December 31, 2026

As a Manager Customer Service at Goethe-Institut, you will be responsible for delivering exceptional customer support, managing course offerings, and overseeing examinations. You will work in a dynamic and intercultural environment, ensuring smooth administrative processes and maintaining high-quality service standards.

Job Description

In this role, you will provide comprehensive support to both customers and the internal team, ensuring a seamless customer experience while managing complex organizational and administrative tasks related to course offerings and examinations. You will liaise with a variety of stakeholders, offer multilingual advice, and ensure high-quality service standards.

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Key Responsibilities

• Customer Support: Provide multilingual customer service, offering advice on the Goethe-Institut’s courses and examinations.
• Administrative Management: Organize and handle the examination process, ensuring everything runs smoothly.
• Process Coordination: Oversee the preparation of examination materials and manage inquiries from participants.
• Team Leadership: Guide and coordinate the customer service team to maintain efficiency and excellent service standards.
• Reporting: Ensure timely and accurate reporting of customer service activities and feedback.

Ideal Candidate Profile

We are looking for an enthusiastic, communicative, and highly organized individual with a passion for customer service. The ideal candidate will be comfortable working in a multicultural environment and have experience handling complex administrative tasks.

Skills

• Strong organizational skills and attention to detail.
• Excellent communication skills in German and English (additional languages are a plus).
• Proficiency with common IT applications and customer service tools.
• Ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Completed vocational training in business or administration, or equivalent qualifications.
• At least two years of experience in customer service and administrative tasks.
• Experience in managing complex processes and customer inquiries.

Experience

• Experience in customer service and administrative support.
• Proven ability to handle multiple tasks and manage complex processes.
• Previous work in intercultural or international environments is a plus.

What We Offer

We provide a supportive and flexible work environment to help you maintain a healthy work-life balance. In addition to a competitive salary, we offer a range of benefits:

Benefits

• Salary: Competitive, with an annual bonus and company pension plan.
• Work-Life Balance: Flexitime and mobile working options.
• Vacation: 30 days of vacation, plus a public transport subsidy.
• Learning & Development: Access to our digital learning platform and library.
• Health: A wide range of health services.

About the Team

At Goethe-Institut, we pride ourselves on fostering a collaborative and inclusive team environment. You’ll work alongside diverse professionals from various backgrounds, contributing to our mission of promoting intercultural dialogue and educational excellence worldwide.

Selection Process

Our selection process involves reviewing your application, conducting interviews, and evaluating your experience and qualifications to ensure a good fit for the role. We are committed to providing feedback and ensuring a transparent process.

Life at Goethe-Institut

Goethe-Institut is more than just a workplace; it is a global network of cultural exchange. We support professional growth through continuous learning, offer flexible working arrangements, and promote diversity and inclusion in everything we do.

Next Steps

To apply for the Manager Customer Service position, please submit your CV and application by the deadline. If you have any questions, contact Daniela Kügele, Head of Administration at Goethe-Institut Berlin, at +49 30 25906-403.

Acknowledgment & Diversity

At Goethe-Institut, we are an equal opportunity employer. We encourage applications from people of all backgrounds and particularly welcome individuals with severe disabilities to apply. We are committed to maintaining a diverse workforce.

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