Explore Jobs in United States Services Supervisor at Grainger in Saint Louis, MO. Lead teams, manage customer accounts, and drive operational success through effective leadership and process improvement.

Jobs in United States Services Supervisor – Grainger in Saint Louis, MO

Job Overview

Position: Services Supervisor
Location: Saint Louis, MO, 63103-2539
Company: Grainger Businesses
Employment Type: Onsite

Grainger, a prominent industrial distributor, is hiring a Services Supervisor to manage onsite services in Saint Louis, MO. This position involves leading a team responsible for the KeepStock customer-managed inventory solution and ensuring the smooth execution of services. As part of a company recognized as a 2024 Glassdoor Best Place to Work, this role offers career growth opportunities in a collaborative and innovative work environment.

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Key Responsibilities

Team Leadership and Development

• Led and coached a team of 4-9 Onsite Representatives and Specialists.
• Oversee the execution of KeepStock services, ensuring timely product stocking and organization.
• Mentor and develop team members, creating an engaging environment where they feel motivated to succeed.
• Uphold Grainger’s values and ensure that team members align with company culture and goals.

Financial and Resource Management

• Oversee KeepStock projects to enhance productivity and profitability.
• Manage resource deployment and ensure effective solutions are offered to customers.
• Apply financial and economic principles to monitor and improve the P&L performance of onsite services.

Customer Service and Relationship Management

• Collaborate with the sales team to drive sales growth and meet Return on Investment (ROI) goals for KeepStock sites.
• Maintain strong relationships with customers and ensure their needs are consistently met.
• Work closely with internal teams (Customer Service, Sales, Supply Chain, Consulting) to address service opportunities and improve operations.

Operational Efficiency and Process Improvement

• Monitor and ensure that operational processes are efficient and aligned with business goals.
• Identify and address process improvements to enhance service delivery and team performance.
• Ensure that team members have the right tools and resources to excel in their roles.

Required Qualifications

Experience and Skills

• 3+ years of relevant experience in retail, manufacturing, or industrial sectors. Leadership experience is preferred.
• Strong experience in financial and economic concepts to manage P&L tasks effectively.
• Proven experience in situational leadership within a matrixed environment, managing teams not directly within your span of control.
• Ability to build and sustain partnerships across internal teams and with customers.
• Expertise in process improvement, ownership, project management, and maintaining operational control.

Education

• Associate’s degree or equivalent relevant experience.

Rewards and Benefits

Grainger offers a comprehensive benefits package starting from day one. Our programs are designed to meet the diverse needs of our team members.

• Medical, dental, vision, and life insurance plans.
• Paid time off (PTO) and 6 company holidays per year.
• Automatic 6% 401(k) company contribution with each pay period.
• Employee discounts, parental leave, tuition reimbursement, and a 3:1 match on donations.
• A comprehensive suite of emotional, financial, physical, and social well-being programs.

Why Work at Grainger?

Company Overview

Grainger is a global leader in industrial distribution, providing products and services to more than 4.5 million customers. With $16.5 billion in sales in 2023, Grainger is committed to continuous innovation and customer satisfaction.

Inclusive Culture

Grainger is an equal-opportunity employer that fosters a culture of inclusion and accessibility. We are committed to providing reasonable accommodations during the application and hiring process to support individuals with disabilities.

Next Steps

1. Apply: Submit your application via the Grainger career portal.
2. Interview: Successful candidates will be invited for an interview to discuss their qualifications.
3. Offer: Candidates who meet the criteria will receive an offer to join Grainger’s team.

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