Explore full-time Solutions Specialist jobs in Canada with Midland Transport. Join a team that values customer engagement, project management, and business solutions.

Jobs In Canada Solutions Specialist – Join Midland Transport Today

Job Overview

Position: Solutions Specialist
Location: 100 Midland Drive, Dieppe, NB, E1A 6X4, CA
Job Type: Full-Time
Job Shift: Day
Salary Range: Competitive
Days Off: Varies
Vehicle Requirement: None
Category: Customer Service & Contact Center Operations
Company: Midland Transport

Midland Transport, a leader in the transportation industry with over 50 years of experience, is looking for a highly skilled Solutions Specialist to join our team in Dieppe, NB. As part of our growing operations, you will be instrumental in providing exceptional service and developing customer solutions across a dynamic, fast-paced work environment.

Job Description

As a Solutions Specialist at Midland Transport, you will be responsible for ensuring customer satisfaction by managing customer relationships, understanding their business goals, and recommending the best technical solutions. You will also play an important role in onboarding new customers, coordinating internal resources, and supporting the sales team to meet objectives.

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Key Responsibilities

Customer Engagement and Onboarding

• Work closely with the sales team to maintain customer engagement during the onboarding process.
• Understand customer needs and business goals, recommending ideal solutions for success.

Project Management

• Act as a liaison between clients and internal teams, managing customer projects from start to finish.
• Ensure the smooth implementation of solutions, with a focus on customer satisfaction.

Product Knowledge

• Maintain a deep understanding of Midland’s product offerings, helping customers to realize the full potential of the solutions.
• Provide demonstrations and training on product features to customers.

Cross-Functional Team Leadership

• Lead cross-functional teams to implement solutions and achieve customer objectives.
• Serve as the voice of the customer within the company, ensuring that their needs are met.

Sales Team Collaboration

• Support the sales team by providing insights and ensuring onboarding targets are met.
• Lead internal stakeholder training to help the sales team understand new product offerings.

Continuous Improvement

• Identify areas for improvement in customer-facing materials and processes.
• Collaborate with product development teams to address customer feedback, bugs, and enhancement requests.

Ideal Candidate Profile

Skills and Qualifications

• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office and other customer relationship management tools.
• Ability to lead cross-functional teams and collaborate effectively.
• Strong technical aptitude and a quick learner with new platforms.

Experience

• 5+ years of experience in a customer-facing role, including IT Help Desk Analyst, IT Business Analyst, or IT Project Manager.
• Proven track record in sales and managing large-scale accounts.
• Prior experience in customer success, particularly in a fast-paced, dynamic environment.

Education

• Community College Program Diploma or Bachelor’s degree in relevant fields such as Business, IT, or Communications.

What We Offer

• Competitive salary with performance-based bonuses.
• Health, dental, and vision benefits.
• RRSP matching program and employee assistance programs.
• Access to gym memberships, fitness programs, and wellness reimbursements.
• Growth opportunities within Midland Transport and the broader J.D. Irving network.

About Our Team

At Midland Transport, we are proud to be part of J.D. Irving, Limited (JDI). With operations across Canada and the United States, we are a team of over 20,000 professionals committed to excellence. We foster a culture of inclusivity, integrity, and professional development, offering career growth across diverse industries.

Selection Process

The selection process for the Solutions Specialist role involves an interview process, assessments, and reference checks. Only shortlisted candidates will be contacted for an interview.

Life at Midland Transport

Working at Midland Transport means being part of a dynamic, innovative, and supportive team. We are committed to providing an environment where our employees can grow and thrive. We prioritize work-life balance and professional development.

Next Steps

If you’re excited about this opportunity, we encourage you to apply for the Solutions Specialist position today. We look forward to reviewing your application!

Acknowledgment & Diversity

At Midland Transport, we value diversity and are an equal-opportunity employer. We are committed to creating an accessible environment for all employees and candidates. If you need accommodations during the hiring process, please let us know.

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