Specialist IT Service and Support – Jobs In Germany, Düsseldorf | Goethe-Institut

Position Overview

Position: Specialist IT Service and Support
Location: Düsseldorf, Germany
Salary: Up to E9a TVöD Bund
Employment Type: Full-time, 29.25 hours/week
Contract Duration: Limited until December 31, 2026
Start Date: March 1, 2025

If you are highly skilled in technology and IT and enjoy solving complex challenges, then this role is for you. As the Specialist IT Service and Support, you will ensure that the technical equipment of the Goethe-Institut functions smoothly and provide support in all technical matters.

Check Out This Job: Internship in Cultural & Leisure Programs Jobs in Frankfurt

Job Description

As a Specialist IT Service and Support, you will be the primary contact for all IT-related inquiries, responsible for maintaining and troubleshooting the institute’s IT systems. Your tasks will include:

• Providing IT Support and Maintenance: Offer first-level support, analyze errors, and resolve technical issues to ensure smooth operation of systems.
• Managing Company Software: You will be responsible for maintaining and managing company software applications and ensuring they function correctly.
• Procurement and Configuration of Technical Equipment: Handle the procurement and configuration of technical equipment for classrooms and events.
• Setting Up IT Components: Configure both local and network components to ensure smooth functioning across various platforms.
• Documentation and Knowledge Management: Create and maintain instructions and documentation to secure knowledge within the IT department.

Key Responsibilities

• IT Support: Provide day-to-day support for internal IT systems and help resolve user issues quickly and effectively.
• System Maintenance: Ensure regular maintenance and smooth operation of all IT systems, including hardware and software.
• Procurement and Installation: Oversee the procurement of necessary IT equipment and configure systems for events and classes.
• Documentation: Develop detailed documentation for IT processes and systems to ensure easy access to troubleshooting guidelines.
• IT Equipment Management: Manage and maintain technical resources, ensuring they meet the needs of the organization.

Ideal Candidate Profile

We are looking for a candidate who is proactive, tech-savvy, and experienced in IT support. The ideal candidate will have a strong background in managing IT systems, troubleshooting issues, and configuring both hardware and software systems.

Skills & Qualifications

• Education: Completed vocational training, IT education, or equivalent skills and experience.
• Experience: At least two years of professional experience in IT support.
• Technical Knowledge: A strong general understanding of IT systems and technical troubleshooting.
• Language Proficiency: Very good knowledge of German (B2 level) and good proficiency in English.
• Soft Skills: Strong problem-solving ability, attention to detail, and communication skills.

Experience

• IT Support Training: Relevant vocational or IT training or equivalent professional experience.
• Professional Experience: Minimum two years in IT support or a similar role, with hands-on experience in managing systems, software, and hardware.
• Language Skills: Fluency in German (B2 level) and good command of English.

What We Offer

In addition to a competitive salary, the Specialist IT Service and Support role comes with several attractive benefits:

• Bonus & Pension Plan: An annual bonus and a company pension plan.
• Training Opportunities: Access to a digital learning platform and a comprehensive library for continuous professional development.
• Vacation: 30 days of vacation, plus one additional day off on Christmas Eve and New Year’s Eve.
• Diverse Work Environment: Join a team committed to promoting intercultural dialogue, diversity, and inclusion.

Life at Goethe-Institut

The Goethe-Institut fosters an environment of openness and diversity, offering a place where employees can grow professionally and contribute to global cultural exchange. We value diversity and are committed to creating an inclusive workplace. We encourage applications from people with disabilities.

Acknowledgment & Diversity

The Goethe-Institut is committed to equal opportunities and promoting diversity. We actively encourage individuals with disabilities to apply. For further inquiries, contact our representative for severely disabled people, Barbara von Engelbrechten.

How to Apply

Interested candidates can apply via the application portal by submitting their CV and any relevant documents.
For further information, please contact Simone Huber, Director of the Goethe-Institut Düsseldorf, at +49 211 9929-912 or via email.

Vacant Positions