Discover Team Manager opportunities in Guildford with the John Lewis Partnership. Lead teams, enhance customer service, and thrive in an inclusive environment.

Jobs in United Kingdom – Team Manager at John Lewis Partnership

Job Overview

Position: Team Manager
Job Type: Customer Service (Permanent)
Location: Guildford – Guildford Haydon Place
Hours: Full-Time (37.5 hours per week, including early starts, late finishes, evenings, and weekends)
Salary: £30,500.00 – £41,300.00 annually

The John Lewis Partnership is an extraordinary organization with the purpose of “Working in Partnership for a Happier World.” This principle ensures a positive impact on our employees (Partners), customers, and the community.

Job Description

As a Team Manager, you will lead and guide a team to achieve outstanding results. This role requires influencing and motivating team members, ensuring smooth store operations, and enhancing customer satisfaction. You’ll also promote a culture of learning and development while achieving business goals.

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Key Responsibilities

1. Leadership and Team Management

• Inspire, guide, and influence team members to achieve business objectives.
• Act as a role model for excellent service and operational efficiency.

2. Store Operations

• Manage daily store activities, ensuring legal and efficient operations.
• Maintain high availability levels, exceptional merchandising, and secure procedures.

3. Customer Service

• Ensure customers receive outstanding service and address their concerns proactively.
• Promote a seamless and delightful shopping experience.

4. Staff Development

• Create opportunities for team growth through training and mentorship.
• Unlock team members’ full potential to deliver exceptional results.

Ideal Candidate Profile

The ideal candidate is passionate about team management and customer service, with a proven ability to lead in fast-paced environments. They should possess strong problem-solving, communication, and organizational skills.

Skills and Qualifications

• Experience supervising or managing a team in a customer-focused setting.
• Strong leadership and communication abilities.
• Ability to handle operational activities efficiently.

Experience

• Proven ability to motivate and lead teams to achieve goals.
• Retail or customer service experience preferred.

What We Offer

• Competitive salary with annual increments.
• Staff discounts, subsidized dining, and exclusive access to Partnership hotels.
• A supportive environment for personal and professional growth.

About the Team

The John Lewis Partnership team thrives on inclusivity, collaboration, and diversity. Each team member contributes to building a culture of respect and innovation, driving the organization’s success.

Selection Process

Candidates will undergo:

1. Application review.
2. Interviews and assessments.
3. A comprehensive background and DBS check.

Life at John Lewis Partnership

We prioritize well-being and inclusivity. As part of our team, you will experience a work environment that celebrates diversity and values each Partner’s contribution.

Next Steps

Interested applicants are encouraged to apply early as positions may close before the deadline. Ensure your CV is updated before submission.

Acknowledgment & Diversity

At John Lewis Partnership, we embrace diversity and foster an inclusive culture. We aim to become the UK’s most inclusive business and welcome applications from individuals of all backgrounds.

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