Join M&S as a Hospitality Team Manager in Southampton, Fareham, or Hedge End. Lead teams, improve customer service, and drive success in hospitality.

Jobs in United Kingdom: Hospitality Team Manager – Southampton

Job Overview

Position: Hospitality Team Manager
Location: Southampton, Fareham, Hedge End
Contract Type: Permanent
Position Type: Full-Time
Salary: Competitive + Benefits
Company: Marks & Spencer (M&S)
Category: Hospitality Leadership

Marks & Spencer (M&S) is seeking a Hospitality Team Manager to lead, inspire, and drive operational excellence in Southampton and surrounding areas. This role offers the chance to make a difference in a fast-paced environment while developing your career with one of the UK’s most trusted retail brands.

Job Description

The Hospitality Team Manager role is integral to the success of the in-store team. You’ll be responsible for motivating and empowering colleagues to excel in customer service, sales, and operational standards. This is a dynamic role that requires flexibility and adaptability to work across various departments.

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Key Responsibilities

1. Leadership and Team Development

• Drive a sales-focused culture within the team.
• Coach and mentor colleagues to reach their full potential.
• Consistently raise team performance and develop internal talent.
• Foster a collaborative and supportive team environment.

2. Customer Service Excellence

• Energize your team to deliver exceptional customer service.
• Actively seek and implement customer feedback for continuous improvement.
• Ensure the highest service standards in a fast-paced setting.

3. Operational Management

• Utilize data to make informed operational decisions.
• Implement continuous improvement strategies in partnership with the wider team.
• Ensure compliance with all safety and legal regulations.

4. Flexibility and Innovation

• Work across multiple departments to gain broad experience.
• Embrace and role-model digital tools and innovative solutions.
• Lead the team through change with a growth mindset.

Ideal Candidate Profile

M&S seeks dynamic and forward-thinking leaders who are passionate about hospitality and customer service.

Skills and Qualifications

• Proven leadership experience in hospitality or retail management.
• Strong digital literacy and confidence in using systems.
• Exceptional communication and conflict-resolution skills.
• Ability to multitask and prioritize in a fast-paced environment.

Experience

• Track record of successfully leading teams in a customer-centric environment.
• Familiarity with data-driven decision-making.
• Demonstrated ability to adapt to and lead through change.

What We Offer

• Competitive Salary and Benefits: Including 20% colleague discounts for you and a household member.
• Professional Growth: Tailored induction and training programs to advance your career.
• Flexible Work Options: Discuss part-time or job-sharing opportunities.
• Wellbeing Support: Access to 24/7 virtual GP services, mental health resources, and more.
• Inclusive Environment: Celebrate individuality in a supportive workplace.

About the Team

The Hospitality Team Manager is a vital part of M&S’s leadership team, driving exceptional customer experiences and operational success. Join a forward-thinking team committed to innovation and transformation in retail.

Selection Process

1. Application Submission: Submit your application online.
2. Initial Screening: A phone interview to discuss your skills and experience.
3. In-Person/Virtual Interview: Meet with store leadership for a deeper discussion.
4. Final Offer: Receive feedback and, if successful, an offer to join M&S.

Life at Marks & Spencer

At M&S, we’re redefining the future of retail with innovation, inclusivity, and exceptional customer service. Our employees are empowered to grow professionally while contributing to a brand that prioritizes quality and value.

Next Steps

Ready to take the next step in your career? Apply now to join M&S as a Hospitality Team Manager and play a key role in transforming retail.

Acknowledgment & Diversity

Marks & Spencer is committed to fostering a diverse and inclusive workplace. We celebrate individuality and encourage candidates from all backgrounds to apply. Let us know if you require any support or adjustments during the recruitment process.

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