Assistant and Customer Services Jobs In Lisbon Portugal

The Assistant, Customer Services role at ASR Group in Lisbon serves as the primary point of contact for both customers and Sales Managers, ensuring the swift resolution of issues and fostering long-term professional relationships. The position is integral to providing efficient customer service and managing communication across various departments, including sales, finance, and supply chain.

Position Overview:

The Assistant, Customer Services role at ASR Group in Lisbon serves as the primary point of contact for both customers and Sales Managers, ensuring the swift resolution of issues and fostering long-term professional relationships. The position is integral to providing efficient customer service and managing communication across various departments, including sales, finance, and supply chain.

Company Overview:

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity exceeding 6 million tons of sugar. Headquartered globally, the company operates across North America, Europe, and Latin America, with refineries in locations such as Louisiana, New York, California, England, and Portugal. ASR Group’s renowned brands include Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s®, and Sidul®. ASR Group’s core mission is to deliver top-quality products and exceptional customer service globally.

Key Responsibilities:

Customer Service and Support:

• Provide timely responses to customer queries and service requests via email, phone, and in person.
• Educate customers on the company’s supply rules, including lead times, minimum order quantities (MOQs), product details, and delivery timelines.
• Communicate any supply constraints and revised delivery dates to customers promptly.

Order Management:

• Manage order capture processes efficiently to ensure customer satisfaction.
• Work closely with the Supply Chain and Finance departments to streamline order processing and resolve any issues.

Improvement and Collaboration:

• Collaborate with commercial and supply chain teams to continuously improve processes.
• Build strong, cooperative relationships with customers, Sales Managers, and internal teams to promote customer loyalty.

Stock Management:

• Control stock levels in Spanish warehouses, ensuring accurate reporting and stock transfers to meet customer demands.

Strategic Objectives and Key Deliverables:

• Customer Information: Offer a robust information service to customers, helping resolve queries efficiently.
• Customer Relationships: Develop long-term relationships with customers to establish ASR Group as the supplier of choice.
• Continuous Improvement: Contribute to the ongoing development and improvement of customer service processes and systems.

Benefits of the Role:

• Enhanced Customer Experience: As an Assistant in Customer Services, you will play a pivotal role in improving customer satisfaction through timely responses and effective problem resolution.
• Career Growth: You will have opportunities to work alongside experienced professionals in the FMCG sector, gaining valuable knowledge about supply chain management and customer relations.

Example:

An Assistant, Customer Services in Lisbon may help resolve an order delay by coordinating between sales and supply chain teams. This proactive approach ensures the customer’s needs are met, while also improving internal communication and future service delivery.

How to Benefit from This Role:

By taking on the Assistant, Customer Services role at ASR Group in Lisbon, you will gain a deep understanding of customer service excellence in a global company. You will also develop crucial skills in managing relationships, resolving conflicts, and contributing to supply chain efficiencies—all of which can propel your career forward in the customer service and logistics sectors.

Ideal Candidate Profile:

Skills and Qualifications:

• Fluent in both Spanish and English (verbal and written communication skills).
• Strong proficiency in SAP and computer literacy, with good Excel skills.
• Excellent problem-solving and task management abilities.

Education and Experience:

• High school education or equivalent.
• Previous experience in customer service or sales, particularly in a fast-paced, demanding environment.

What We Offer:

• A dynamic work environment with opportunities for personal growth.
• Competitive compensation and benefits package.
• An inclusive culture focused on innovation and continuous improvement.

About the Team:

ASR Group’s customer service team is integral to maintaining customer satisfaction and operational efficiency. The team is passionate about fostering an environment where employees work collaboratively to meet customer needs and improve processes.

Selection Process:

• Step 1: Submit your application via our website.
• Step 2: Qualified candidates will be invited for an interview.
• Step 3: Successful candidates will be offered a position and provided with onboarding materials.

Life at ASR Group:

At ASR Group, employees take pride in contributing to our mission of “Making Life a Little Sweeter.” Our commitment to quality, customer service, and ethical business practices ensures that our employees thrive in an inclusive and innovative work environment.

Next Steps:

If you are passionate about delivering exceptional customer service and working in a dynamic team, apply today to join ASR Group in Lisbon.

Acknowledgment & Diversity:

ASR Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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