Explore Jobs in United Kingdom for a CDH Technician role at John Lewis Partnership in Milton Keynes. Manage deliveries, installations, and customer services.

Jobs in United Kingdom – CDH Technician at John Lewis Partnership

Job Overview

Position: CDH Technician
Job Type: Customer Service (Permanent)
Location: Milton Keynes – Magna Park 3
Salary: £29,800 – £37,800 per annum
Working Hours: Full-time, 41 hours per week (AM shift)

John Lewis Partnership is looking for a dedicated CDH Technician to join their Customer Delivery Hub team. As a technician, you will be responsible for delivering and installing products in customers’ homes while ensuring high-quality service and safety standards are met.

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Key Responsibilities

1. Deliver and Install Products

• Drive a company vehicle to deliver and install products in customers’ homes as per the planned route.
• Provide assembly services, including wall mount TV installation, integrated appliances, and hard-wired appliances.
• Ensure all products are delivered to the room of choice, as requested by the customer.

2. Provide Exceptional Customer Service

• Communicate with customers before arrival to confirm delivery times.
• Demonstrate high standards of customer service and represent the John Lewis brand effectively.
• Mentor and support colleagues to help them reach their personal development goals.

3. Safety and Compliance

• Adhere to safety regulations and legal requirements when handling and installing products.
• Complete daily vehicle checks and ensure the route is correctly planned and loaded for deliveries.
• Ensure compliance with all company systems and processes to minimize costs.

4. Team Collaboration and Mentorship

• Support the training and development of new technicians, focusing on delivering excellent customer service.
• Contribute to the achievement of business goals while fostering a collaborative team environment.

Required Skills and Qualifications

Essential Skills

• C1 UK Driving License: Required for driving a 7.5-tonne vehicle.
• Experience in Customer-Facing Roles: Prior experience working directly with customers.
• Physical Capability: Ability to handle large items such as sofas, furniture, and white goods.
• Good Communication Skills: Ability to communicate effectively over the phone and in person.

Desirable Skills

• Previous experience in in-home delivery and installation.
• Knowledge of customer service best practices and safety regulations.

Benefits of the Role

• Holiday Entitlement: 18 days annual leave, plus public and bank holidays.
• Pension Scheme: Defined Contribution with up to 8% match from the company.
• Partnership Discount: 25% off John Lewis products, 12% off electrical items, and 20% off at Waitrose.
• Well-Being Benefits: Access to flexible working, health cover, and an equal parenthood leave policy.
• Onsite Perks: Free parking, subsidized meals, and Driver CPC training provided.

About John Lewis Partnership

John Lewis Partnership is committed to creating an inclusive environment for all employees and customers. As an organization, we value diversity and aim to become the UK’s most inclusive business. We believe that our success depends on the unique contributions of every partner.

Next Steps

To apply for the CDH Technician role, please submit your CV along with the required application questions. Ensure that you refresh the page after completing each section. Applications will close early if a high volume of submissions is received.

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