Apply for Customer Service Representative Jobs in the United States at Will-Burt. Full-time role in Orrville, OH, managing customer orders and inquiries.

Customer Service Representative Jobs in United States

Job Overview

Position: Customer Service Representative
Location: Orrville, OH, United States
Employment Type: Full-Time
Category: Customer Service

Will-Burt is hiring a Customer Service Representative to provide exceptional service, manage customer inquiries, and ensure smooth order processing.

Job Description

The Customer Service Representative is pivotal in maintaining positive relationships with clients, handling orders, and resolving customer issues efficiently. This full-time, on-site role at Will-Burt in Orrville, OH, offers an opportunity to work in a dynamic environment.

Check Out This Job: Service Technician Jobs in Orrville US

Key Responsibilities

1. Customer Communication

• Communicate with customers via email, portals, and other tools.
• Respond to inquiries with clarity and professionalism.
• Address customer concerns constructively to ensure satisfaction.

2. Order Management

• Transcribe and enter orders into the electronic system.
• Process special requests promptly.
• Support Electronic Data Interface (EDI) for order processing.

3. Documentation and Reporting

• Maintain customer files as per ISO standards.
• Prepare, enter, and track work order requests.
• Provide customer quotes for repairs, parts, and subsystems through the CRM system.

4. Returns and Repairs

• Process product returns, repairs, and credits efficiently.
• Proactively solicit additional business opportunities during interactions.

5. System Utilization

• Use company computer systems effectively for order management and reporting.

Ideal Candidate Profile

The ideal candidate for the Customer Service Representative role is detail-oriented, customer-focused, and tech-savvy, with strong communication skills.

Skills and Qualifications

• Proficiency in Microsoft Excel and CRM tools.
• Strong verbal and written communication skills.
• Ability to analyze and interpret data.

Education and Experience

• Associate degree or 2-3 years of experience in customer service.
• Technical or mechanical experience is a plus.

Physical Demands

• Frequent use of hands for typing and handling.
• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
• Close vision and focus adjustment capabilities.

What We Offer

• Competitive compensation and benefits.
• Opportunities for career advancement.
• A collaborative and supportive work environment.

Why Work at Will-Burt?

At Will-Burt, employees are valued for their contributions. Join a company that encourages innovation, teamwork, and professional growth.

Selection Process

1. Submit your online application and updated resume.
2. Initial screening by the recruitment team.
3. Interviews to assess technical and interpersonal skills.
4. Final selection and onboarding.

Life at Will-Burt

Enjoy a culture that promotes excellence, inclusivity, and employee well-being. At Will-Burt, every day is an opportunity to make an impact.

Next Steps

Take the first step towards a fulfilling career. Apply online for the Customer Service Representative position today!

Acknowledgment & Diversity

Will-Burt is committed to equal-opportunity employment. We welcome candidates from diverse backgrounds, ensuring an inclusive and supportive workplace.

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