Explore Deliver Service Ambassador jobs in Oxford with the John Lewis Partnership. Lead e-commerce operations, provide exceptional service and support a diverse workplace culture.

Jobs in United Kingdom – Deliver Service Ambassador at John Lewis Partnership

Job Overview

Position: Deliver Service Ambassador
Job Type: Customer Service (Permanent)
Location: Oxford
Hours: Full-Time (37.5 hours per week, with varying shifts including early starts, late finishes, evenings, and weekends between 05:00 – 13:00)
Salary: £12.47 per hour

At John Lewis Partnership, our core purpose is to build a happier world through “Working in Partnership for a Happier World.” This ethos drives us to make a positive difference to the lives of everyone, both Partners (employees) and customers alike.

Job Description

The Deliver Service Ambassador role is essential to ensuring smooth e-commerce operations within stores. You will focus on providing a seamless customer experience by supporting picking operations, resolving customer queries, and upholding operational standards. You will also be a mentor to other Partners, coaching them to enhance their skills and service delivery.

Search for Related Jobs: Team Manager Jobs in Guildford UK

Key Responsibilities

1. E-Commerce Operation Management

• Oversee the picking process to ensure that customers receive the right products on time.
• Ensure safe, legal, and efficient operation while adhering to health and safety guidelines.

2. Customer Service Excellence

• Be the first point of contact for customers with any queries, providing timely and effective solutions.
• Use initiative to resolve issues and ensure customer satisfaction.

3. Coaching and Development

• Act as a role model in customer service by coaching and providing feedback to other Partners.
• Support continuous learning and personal development within your team.

4. Attention to Detail

• Maintain high operational standards, ensuring the safe delivery of age-restricted items.
• Ensure that all e-commerce operations are legally compliant and efficient.

Ideal Candidate Profile

The ideal Deliver Service Ambassador is customer-focused, proactive, and skilled in team management. You should be comfortable with e-commerce systems and have the ability to mentor and lead by example. Attention to detail and the ability to handle queries with professionalism are essential.

Skills and Qualifications

• Experience in customer service or retail.
• Ability to coach and support others in delivering high standards of customer service.
• Strong attention to detail, especially when managing the picking operation.
• Ability to handle and resolve customer queries effectively.

Experience

• Previous experience working in customer service, retail, or e-commerce operations.
• Supervisory or team leader experience is advantageous.

What We Offer

• Competitive hourly salary of £12.47.
• Staff discounts, subsidized dining, and access to exclusive Partnership hotels.
• Opportunities for career progression and skill development.

About the Team

The John Lewis Partnership is dedicated to creating an inclusive work environment where all team members are valued. We prioritize diversity, ensuring that every individual can thrive in their role. Our teams work collaboratively to deliver exceptional customer service and contribute to our shared goal of building a happier world.

Selection Process

Candidates will undergo:

1. Review of application.
2. Interview and practical assessment.
3. Background and eligibility checks.

Life at John Lewis Partnership

At John Lewis Partnership, we embrace diversity and inclusivity. Our workplace celebrates differences and fosters an environment where all Partners are encouraged to be themselves.

Next Steps

Apply today and join a team that values work-life balance and offers flexible working hours. Be sure to submit your up-to-date CV along with your application. Early application is recommended as the position may close early if a high volume of applications is received.

Acknowledgment & Diversity

John Lewis Partnership is committed to creating a workplace that celebrates diversity in all its forms. We encourage applications from individuals of all backgrounds and are dedicated to ensuring equal opportunities for all our Partners.

Vacant Positions