Are you passionate about delivering exceptional customer service and ensuring guests have an amazing experience? Guest Relations Operator jobs in Orlando, USA, provide an exciting opportunity to work in a fast-paced and dynamic environment. At Rosen Hotels & Resorts, located in Orlando, Florida (ZIP Code 32801), we are looking for friendly, professional individuals to join our team. If you enjoy helping people, solving problems, and ensuring that every guest has a memorable stay, this could be the perfect job for you.

Guest Relations Operator Jobs in Orlando, USA: Join Rosen Hotels & Resorts

Are you passionate about delivering exceptional customer service and ensuring guests have an amazing experience? Guest Relations Operator jobs in Orlando, USA, provide an exciting opportunity to work in a fast-paced and dynamic environment. At Rosen Hotels & Resorts, located in Orlando, Florida (ZIP Code 32801), we are looking for friendly, professional individuals to join our team. If you enjoy helping people, solving problems, and ensuring that every guest has a memorable stay, this could be the perfect job for you.

About Rosen Hotels & Resorts

Rosen Hotels & Resorts is a top hospitality company in Orlando, Florida, known for our outstanding customer service and welcoming atmosphere. We have over 3,000 employees who share a passion for creating exceptional experiences for our guests. Whether it’s providing top-notch accommodations or assisting guests with their needs, we work together as a team to maintain high standards and deliver superior service.

What is a Guest Relations Operator?

As a Guest Relations Operator at Rosen Hotels & Resorts, you will be the first point of contact for guests. Your job will be to answer calls, manage reservations, solve guest problems, and make sure everything is running smoothly. You will work closely with other departments to meet guest needs and ensure they have a wonderful stay. This role requires excellent communication skills, patience, and the ability to multitask efficiently in a fast-paced environment.

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Key Responsibilities of a Guest Relations Operator

• Greeting Guests and Answering Calls
  Greet guests with a warm and friendly attitude. Answer incoming calls within the first three rings and respond to guest inquiries in a courteous and professional manner.
• Managing Reservations and Requests
  You will help guests with booking reservations and appointments. Make sure all guest information is accurately recorded. Assist guests with any special requests to ensure they have a comfortable stay.
• Providing Information
  Provide guests with information about the hotel’s amenities, services, and local attractions in Orlando. Ensure they know about dining options, events, and activities nearby.
• Solving Problems
  If a guest has an issue or complaint, you will handle it quickly and professionally. Use your problem-solving skills to address concerns and make sure the guest is satisfied with the outcome.
• Administrative Support
  You will perform administrative tasks like data entry, filing, and maintaining records of guest interactions. This helps keep everything organized and efficient.
• Team Collaboration
  Work together with other hotel staff to ensure guests have a seamless experience. Share ideas and contribute to team discussions about how to improve services and guest satisfaction.

What Are the Requirements for the Job?

To be successful as a Guest Relations Operator at Rosen Hotels & Resorts, you should have the following:

Education:

• A High School Diploma or equivalent is preferred. Additional customer service or hospitality training is a plus.

Experience:

• Customer Service Experience: Previous experience in customer service or a call center environment is helpful but not required.
• Communication Skills: Strong verbal communication is essential, as you will be interacting with guests over the phone and in person.
• Multitasking Ability: The ability to handle multiple tasks at once and work under pressure in a fast-paced environment.
• Technical Skills: Familiarity with phone systems and basic computer applications is beneficial.

Skills:

• Phone Etiquette: Ability to answer calls professionally and with a positive attitude.
• Problem-Solving: Address and resolve any guest concerns or issues quickly and effectively.
• Customer Service: Always put guests first, with a friendly and helpful attitude.
• Attention to Detail: Accuracy in data entry and record keeping.
• Teamwork: Ability to work well with others and contribute to a team-oriented environment.
• Organization: Keep track of appointments, guest requests, and reservations.
• Adaptability: Flexibility to adjust to changes in tasks and priorities.

Physical Requirements:

• You should be able to sit, stand, and move around the office for extended periods.
• Good hand-eye coordination for using office equipment.
• Ability to lift up to 25 lbs consistently and 50 lbs occasionally.
• Must have good vision and hearing for effective communication.

Benefits of Working at Rosen Hotels & Resorts

We offer great benefits that help you grow both personally and professionally:

• Health and Dental Insurance: Affordable plans to take care of you and your family.
• Paid Time Off: Including holidays, vacation days, and personal days so you can relax and recharge.
• Tuition Reimbursement: Support for further education and professional development.
• 401(k) Plan: Help saving for your retirement.
• Childcare Assistance: Financial help with childcare for working parents.
• Hospitality Discounts: Discounts on services and products within the company.
• Career Growth: Plenty of opportunities for advancement within the company.

Why Should You Choose Rosen Hotels & Resorts?

At Rosen Hotels & Resorts, we value each of our employees and strive to create a welcoming, diverse, and supportive workplace. We offer competitive pay, excellent benefits, and a positive work environment where your ideas and contributions are valued. We believe in investing in our employees’ growth and success, and we’re excited to offer career advancement opportunities within our company.

Equal Opportunity Employer

Rosen Hotels & Resorts is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace. We provide equal consideration for employment without regard to race, gender, religion, sexual orientation, or any other protected status.

Job Categories

• Hospitality, Customer Service, Administrative Support, Guest Relations, Teamwork, Communication

Skills

• Customer Service, Phone Etiquette, Multitasking, Problem-Solving, Organizational Skills, Communication, Attention to Detail, Teamwork

Education

• High School Diploma, Customer Service Experience (Preferred)

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